Use case 1 - Prediction of culinary preferences based on the cultural origin
• The first use case is an extraordinary example of how a simple algorithm as SVM combined with business domain knowledge can be used for improving customer satisfaction while reducing meal wastage.

Use case 2 - Automated categorization of emails
• The second use case represents the application of the popular algorithm BERT to the email classification problem.
• We've automated a fully manual process of reading emails, classifying them, and scoring the level of urgency.
• While automation helped with significant cost savings, it introduced less delay with answers and actions thus improving customer satisfaction.
• It also incorporated human in the loop process, where it is clearly visible how machine algorithms and human competence work hand in hand in delivering better business decisions.

Presented by :

Women in Data Science Brussels

WiDS - Application of NLP techniques in the Airline Industry

16th Mar

01:30 PM - 02:30 PM (CUT)

Ljubica Vujovic

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